Privacy Policy

1. Introduction

Welcome to Lotus Web Solutions. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, company name
• Account Information: Username, password, and account preferences
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
• Communication Data: Messages, feedback, and correspondence with us

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Location data (general geographic location)

2.3 Information from Third Parties

We may receive information from third-party services you connect with our platform, such as social media platforms, analytics providers, and payment processors.

3. How We Use Your Information

We use the collected information for various purposes:

1. Service Delivery: To provide, maintain, and improve our services
2. Communication: To respond to inquiries, send updates, and provide customer support
3. Marketing: To send promotional materials and newsletters (with your consent)
4. Analytics: To analyze usage patterns and improve user experience
5. Security: To detect, prevent, and address technical issues and fraudulent activity
6. Legal Compliance: To comply with legal obligations and protect our rights
7. Payment Processing: To process transactions and send invoices

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing (Razorpay, PayPal, etc.)
• Email services and marketing platforms
• Analytics and performance monitoring
• Hosting and cloud services
• Customer support tools

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication mechanisms
• Employee training on data protection

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

6.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your personal data
• Portability: Request transfer of your data to another service
• Withdrawal: Withdraw consent at any time
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

8. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-Party Services We Use:

• Google Analytics for website analytics
• Razorpay for payment processing
• Calendly for appointment scheduling
• Social media platforms for sharing and engagement

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically for any updates.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: Lotus Web Solutions
• Email: support@lotuswebsolutions.co.in
• Location: South Kolkata, West Bengal, India

We will respond to your inquiry within 30 days.